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FAQ (Frequently Asked Questions)
Products and Raw Materials
Yumrich is a plant-based ice cream made from our proprietary plant-based milk, completely free of milk, eggs, animal products, and refined sugar.
Based on Japanese rice and sweet potatoes, it recreates the richness and smoothness of dairy products using only plant-based ingredients.
Yumrich ice cream does not use any of the 28 specified allergens (soy, nuts, etc.).
It is designed with severe allergy sufferers in mind, but due to manufacturing equipment, the possibility of cross-contamination cannot be completely ruled out. If you have concerns, please inquire beforehand.
yumrich uses plant-based milk made from a unique combination of grain-derived ingredients such as rice and potatoes.
Our blending and manufacturing methods leverage the distinct characteristics of these ingredients to achieve a rich and smooth texture without the use of dairy products.
Safety and Target Audience
We use as few artificial additives and flavors as possible, and our products are made from natural ingredients, so they can generally be safely consumed by pregnant and breastfeeding women.
However, as individual health conditions and constitutions vary, please consult your doctor before use if you have any concerns.
Yes. Yumrich ice cream is made only from plant-based ingredients and does not contain any of the 28 allergens, so it can be safely enjoyed by small children.
Please use it at the discretion of a parent or guardian, depending on the child's age and health condition.
Storage and Best Before Date
Upon arrival, please store the product immediately in the freezer (below -18℃). Once opened, please consume as soon as possible.
Under the Food Labeling Act, there is no obligation to display an expiration date on ice cream products. To maintain flavor and quality, yumrich recommends consuming the product as soon as possible.
Order, Payment, and Shipping Information
The following payment methods are accepted:
・Credit Card (VISA / Mastercard / American Express, etc.)
・Apple Pay / Google Pay
・Shop Pay, etc.
*Accepted payment methods may change depending on the period.
You can download your receipt from the order completion email or your "My Page."
If you would like to have it issued in the name of a corporation, please specify this in the remarks section when placing your order.
Due to the nature of food products, we do not accept cancellations or returns due to customer convenience.
If there is a defect in the product (damage, defacement, etc.), please contact us within 3 days of product arrival.
Sustainability
Yes. By using only plant-based ingredients, yumrich reduces its environmental impact in the following ways:
・Greenhouse gas emissions: Approximately 60% reduction
・Water usage: Approximately 50% reduction
・Land usage: Approximately 90% reduction
To deliver "delicious choices" that connect to the future, we incorporate sustainability into everything from ingredient selection to recipe design.
